Policies

Disclaimer

Please read our Legal Disclaimer

Privacy

If you submit your personal details - such as your name and email address - to Icetone Sytems, whether by email or through our enquiry form, we will guarantee to keep those details secure and confidential.

We will not under any circumstances divulge your details to any third party.

We will not send you junk mail.

We might, occasionally, send you information our services, if we think this will be of value to you. But we will do this only occasionally and will respect your privacy if we do this.

We will not send you any such information if you instruct us not to do so.

We attach importance to reducing junk e-mail and keep advertising and marketing messages to a minimum.

Quality Management Statement

The policy of Icetone Systems Ltd is to achieve and maintain a high standard of quality in all aspects of its operation and to continually satisfy the expectations of its customers in respect of all the services offered.

Icetone Systems Ltd aims to ensure that

• the needs of our customers are clearly understood and met through close liaison at all stages of the work.
• client satisfaction is consistent with professional standards and ethics.
• all work is conducted to a high professional standard with technical and commercial integrity.
• the company is committed to effective Quality Management at every level within the business.

Icetone Systems ltd will ensure in providing and maintaining its service to its customers that:

• the quality policy is upheld and supported by management at all levels;
• staff responsibilities and duties are clearly identified;
• staff are appropriately trained to enable them to undertake their tasks and given appropriate authority within the scope of their responsibilities;
• sufficient resources are provided to facilitate the work;
• quality plans are applied in the management of all projects;
• all appropriate documentation is maintained, controlled and archived;
• periodic audits and reviews of staff and project work are undertaken to ensure that standards are maintained and opportunities for improvements sought.

To support this strategy and to encourage further quality achievements, Icetone Systems management is committed to maintaining a continuous and visible commitment to quality, investment in people and infrastructure, and the continuous monitoring and measuring of performance required to provide continuous improvement.